Client Overview and Challenge
Truist Bank (formerly BB&T) sought to enhance the accuracy and efficiency of its IT organization’s
cost estimation processes. The challenge was to implement advanced modeling techniques, optimize
processes, and ensure a smooth transition of these new capabilities to internal staff for long-term
sustainability.
Actions Taken
Level 4 conducted a comprehensive analysis of BB&T’s IT organizational structure, employing
parametric and stochastic models to identify key cost drivers and inefficiencies. We developed and
validated advanced estimation models, applied industry benchmarks, and implemented process
improvements. Our team facilitated extensive knowledge transfer through training sessions,
ensuring that internal staff could effectively manage the new estimation processes. Additionally, we
developed risk models using stochastic and Monte Carlo simulations to enhance risk management.
Finally, we supported BB&T’s vendor negotiations by providing robust cost-benefit analysis tools.
Results and Impact
Our collaboration with BB&T led to significant improvements in estimation accuracy and process
efficiency. Our successful training ensured that internal staff could sustain these improvements,
fostering a culture of continuous improvement. Our enhanced risk management tools and financial
analysis capabilities contributed to more informed decision-making, ultimately improving the
effectiveness of BB&T’s IT operations.